FAQs for Project Owner

  1. What are the things I need to do before starting my project?
    Follow the steps below before starting your project:
    a) Set your Project's Funding Goal, then prepare a detailed budget of the costs required to bring your idea to life.
    b) Think about the rewards you would like to offer your project’s Donors.
    c) Prepare a market plan so your project can reach the maximum number of people.
    d) Be active before the launch of your project and throughout until your project reaches its funding goal.

  2. What are the steps required to create a project on the 11th Department's "Ann Fe Sa Ansanm" Crowdfunding?
    a) Click on the blue ‘+ Start a Project’ button.
    b) Complete the "Start a Project" form in its entirety.
    c) After creating your Project, go through all the tabs in your Project's Dashboard to write an Overview, create various rewards, add photos and videos, etc.

  3. What should I consider while setting up a Funding Goal for my project?
    a) Your funding goal should be the minimum amount of funds you need to complete your project, along with costs to make and ship rewards offered.
    b) Make a list of all the materials, resources, and expenses you'll need to complete your project, and the estimated costs for each.
    c) Share a breakdown of this budget in your project description to show Donors you've thought things through.

  4. What payment gateways are enabled for my project’s Donors?
    The Payment Gateways that are enabled by the site admin are:
    a) Stripe
    b) PayPal
    c) PayPal Adaptive
    d) Check or Money Order

  5. What information about my project should I share on its profile page?
    When Donors visit your project profile page, they should clearly understand:
    a) What your project is all about. Tell your story and include an eye-catching project image or video, and some attractive rewards. The more information you share, the more you will earn your Donors' trust.
    b) How you will bring your project to life.
    c) How you will use the funds collected.
    d) The identities of the people on your team (if you have one).

  6. How do I include images or other media in my project overview?
    You can include photos, links, videos etc. in your project overview via the text editor provided. The text editor offers HTML formatting tools, like bold, italic, underline, ordered and unordered lists, different types of alignments, in-line placement of images and videos, etc. It allows users to edit documents online. The different options can be configured at the time of integration with a project, which improves the flexibility of a project.

  7. What are image specifications for project pages?
    Your project image size should be 680x1400 pixels. Recommended file types are: JPG, JPEG, PNG, or GIF.

  8. What does estimated delivery date mean?
    The estimated delivery date for a reward is the date you expect to deliver that reward to Donors. If you're offering more than one thing in a single reward tier, set your estimated delivery date to when you expect everything in the reward tier to be delivered.
    If you're not sure what the estimated delivery date is for a reward, take some time out to create a timeline for your project so that you have a good sense of when you'll complete it. Choose a delivery date that you feel confident about and will be working towards.

  9. What can be offered as a reward?
    Rewards are generally items produced by the project itself — a copy of the album, a print from the show, a limited edition of the comic, naming characters after Donors, personal phone calls etc.

  10. Is there a way to limit the quantity of a reward?
    Yes, there is a way to limit the quantity of a reward. You can do so while creating the reward, select the ‘Limit Quantity’ checkbox and enter the limit for Donors who can choose this reward while backing your project.

  11. How do I charge shipping on my rewards?
    You can charge shipping cost for rewards selected by Donors of certain places. To do so choose the location where you want to ship your reward and add the shipping charges in the textbox appearing along with it. This shipping cost will be added to the amount set for that reward when a Donor selects the reward to fund your project.

  12. I am unable to edit my Project. What might be the reason behind it?
    You are unable to edit your project because of possible below reasons:
    • 1. Published Project with at least 1 Donor: When a project is in draft mode, it is not finalized so all the details related to that project are editable. But, once a project is published and is backed by at least one Donor then few fields are non editable like: Project Duration and Funding Amount.
    • If Project Owner still wants to edit the published project then he can contact to the site admin. Site admin can take proper action in such scenario and do the needful changes.
  13. I am unable to delete my Project. What might be the reason behind it?
    You are unable to delete your project because of possible below reasons:
    • 1. Project Donor’s: When the project is funded even by a single Donor.
    • 2. Member Level Settings: ‘Allow Deletion of Projects?’ is disabled for the member belonging to the particular member level.
    • If Project Owner still wants to delete the project then he can contact to the site admin. Site admin can take proper action in such scenario like: to refund the backed amount to the respective Donor and delete the project.
    • [Note: In case, no one has backed the project or the project is in draft mode, then Project Owner can delete that project.]
  14. Is it possible for a project to be funded more than the set goal amount?
    Yes, it is possible for a project to be funded more than the set goal amount or more than 100%.

  15. Is it possible to run a Project without creating any rewards in it? I am unable to find the link to create rewards in my Project, from where I can do the same?
    Yes, it is possible to run a Project without creating any rewards in it. There is always one option to back the project with any desired amount and that is without selecting any rewards.
    • To create rewards in a project, follow below steps:
    • 1. Open the profile page of the project.
    • 2. Now, go to the dashboard of this project.
    • 3. Click on “Rewards” from the options displaying on left side of the dashboard page.
    • 4. Create / edit / delete various rewards from here.
  16. I am unable to edit / delete my reward of my Project. What might be the reason behind it?
    You are unable to edit / delete reward of your project because of possible below reasons:
    1. Reward Selected: Once a reward is selected by even a single Donor then few fields become non editable like: Backed Amount, Estimated Delivery, Shipping Details and Reward Quantity.
    2. Project Completed: Once a project has reached its goal in defined set of time, rewards of these projects cannot be edited or deleted whether it has been selected any Donor or not.
    [Note: If Project Owner still wants to edit / delete the selected reward then he can contact to the site admin. Site admin can do the needful changes.]

  17. If I choose a subcategory, will my project also show up in the main category?
    Yes. For example, if you have started an art based project and you put it in the Art subcategory i.e. Design, your project will appear in the both Art and Design category / sub-category.

  18. Can I run more than one project at once?
    Yes, you can run more than one project at once. But, we recommend you to focus on one project at a time as it requires lots of your effort, time and patience.

  19. Will my project go live automatically once it's approved?
    Yes, your project will be live automatically once it is approved by site admin.

  20. When and how should I start planning my promotion strategy?
    You should start planning as soon as you decide you want to run a project. Start by thinking through who your existing fans and contacts are and organizing their information into an actionable contact list.
    Choose different social media’s and ways to promote your project. This way it will reach out to maximum people. You can also ask your friends, family members, team members etc. to spread the word about your project.

  21. My funding has stalled after a few days, what should I do?
    a) You can change your promotion strategy.
    b) Ask friends and family to share your project with their networks. Getting your project beyond your immediate supporters can only help.
    c) Share your project via blogs, newsletters etc.

  22. Where can I find my project ?
    You can find your created projects, backed / liked / favorited projects at one place, i.e. at ‘My Projects’ page.

  23. Where can I track my project’s progress?
    You can track your project’s progress from ‘My Projects’ page or from the project’s profile page.

  24. What is my responsibility for answering questions from Donors and non-Donors?
    Donors: You can contact your Donors from ‘Donors Report’ section of the dashboard of your project. You can compose message for specific Donor or all Donors at once.

    Non-Donors: The members who are interested in your project and wants to contact you before backing your project, can do so via ‘Contact me’ button placed on the project profile page.

  25. Can I run my project again if funding is unsuccessful?
    Yes, of course! You can always try again and relaunch with a new goal, whenever you're ready.
    Before relaunching, we recommend taking some time to review your project to see what might be improved the next time around.

  26. What do I do if I miss my Estimated Delivery Date?
    The Estimated Delivery Date is intended to set expectations for Donors on when they will receive rewards. Setbacks are possible with any project — creative ones especially. When the unforeseen occurs, creators are expected to post a project update explaining the situation. Sharing the story, speed bumps and all.
    Creators who are honest and transparent will find Donors to be far more forgiving. We’ve all felt the urge to avoid things when we feel bad about them, but leaving Donors in the dark makes them assume the worst. It not only reflects badly on the project, it’s disrespectful to the support that community has given. Regular communication is a must.

  27. What should I consider when I'm planning to relaunch my project?
    Each launched project is a learning experience, so if you're planning to re-launch a project that wasn't successful in reaching it's goal, just make sure you've taken stock of what worked and what didn't. Here are some common points that creators usually reexamine:
    a) Your project's goal and budget.
    b) Your supporters. Did you let your supporters know about your project?
    c) Your promotion plan.

  28. How do I communicate with Donors?
    To communicate with your Donors, you can post announcements in your project’s profile page. You can also start a discussion if want any opinion of your Donors.

  29. What information can I see about my Donors?
    You can see Donors name, amount funded, payment method and mode used while backing your project.

  30. How can I use the Donor export?
    The Donor export (available from your Donor Report) lets you export all your Donor data into a spreadsheet where you can organize and sort the information to meet
    almost any need.